At the heart of the overall IT function is the data center where an analogous discipline categorized as Data Center Infrastructure Management (DCIM) has evolved to guide the management of data center assets, their environment, and overall operations. Many organizations will effectively use both ITSM software and DCIM software independently. However, since DCIM can be categorized as a subset of ITSM, there can be added value to tying the management of the physical data center to the general IT management framework. In this paper, we discuss how Sunbird’s DCIM software can be integrated with existing ITSM software to increase efficiency and reliability.

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